Refund policy
At Brambhi Food Products, we are committed to providing high-quality products and ensuring customer satisfaction.
Returns
Due to the nature of our edible food and oil products, we generally do not accept returns of opened or used products for hygiene and safety reasons.
A return may be considered if:
- The product was delivered damaged.
- The product is defective.
- You received the wrong product.
- The product received is different from what you ordered.
- The product was damaged during transportation.
You must contact us within 48 hours of delivery and provide your order number along with clear photographs/videos of the product and packaging.
Damaged Products
If your order arrives damaged, please contact us as soon as possible at:
Email: brambhifoodproducts@gmail.com
Please provide:
- Order number
- Photos of the package
- Photos of the damaged product
- A brief description of the issue
After reviewing the request, we will determine whether the product qualifies for a replacement or refund.
Refunds
If your refund is approved, the refund will be processed to your original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Replacements
If you receive an incorrect, defective, or damaged product, we may offer a replacement instead of a refund.
Non-returnable Products
For health, hygiene, and food-safety reasons, opened or used edible products generally cannot be returned.
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation may no longer be possible.
For cancellation requests, contact us as soon as possible at:
Contact Us
For questions regarding returns or refunds:
Brambhi Food Products
Email: brambhifoodproducts@gmail.com
Phone: +91 85840 17156
Address: F-119/77, Ward 17, Ambika Mukherjee Road,
Belgharia, Kolkata, WB 700056